From Ideas to Action


Some approaches and ideas emerge as gems for empowering organizations, groups and individuals in their efforts to achieve positive outcomes. If you would like to suggest a new gem to be considered for the list, please use the Contact section to send your input.

Understand your own part…

Understand your own part in a situation through honest self-assessment and seeking objective feedback.

“What people say, what people do, and what they say they do are entirely different things.”
– Margaret Meade

Co-workers as valued internal clients…

A workplace has the potential to be a fulfilling experience for everyone involved by treating and appreciating all co-workers as valued internal clients.

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
– Maya Angelou

Be aware of high maintenance…

Be aware of high maintenance–low benefit situations and develop strategies for setting limits, bringing the matter to a conclusion, or extracting yourself from being involved.

“Whatever you focus upon, increases.”
– Andy Andrews

When making changes…

When making changes, identify and record what will be done differently. Also identify and record indicators that will make evident whether those changes have been implemented.

“If you always do what you’ve always done, you’ll always get what you’ve always got.”
– Attributed to Henry Ford amongst others